Application Support Engineer

About the Role

Trigent Software is the delivery partner for Quility, a fast-growing US InsurTech platform that powers the digital workflow for thousands of independent insurance agents and agencies. From agent onboarding and lead management to CRM and underwriting — Quility's 7-module suite is mission-critical.

As an L1 Technical Support Engineer, you will be the first line of defense — resolving platform issues, managing user access, triaging bugs, and owning the ticket queue from creation to closure. You'll work directly with US-based stakeholders in a structured, high-accountability environment.

What You'll Do

• Own first-touch support across Quility's CRM, LMS, Leads, Onboarding, and Underwriting modules
• Triage and resolve tickets in Jira and Zendesk — user errors, data issues, and system bugs
• Manage user profiles, MFA resets, SSO issues, and account sync across platforms
• Escalate with precision — clear documentation, right team, right SLA
• Build knowledge base articles that reduce repeat tickets over time

What We're Looking For

• 1–3 years in a Technical Support / Application Support / Help Desk role
• Hands-on experience with any CRM or SaaS platform (Freshworks, Zoho, Salesforce, LeadSquared, or equivalent)
• Familiarity with Jira, Zendesk, Freshdesk, or similar ticketing tools
• Solid grasp of web basics: browser troubleshooting, MFA, SSO, URL redirects
• Crisp English communication — written and verbal — for US-facing interaction
• Bonus: FinTech or InsurTech support experience, or prior stint at Freshworks / Zoho / Kaseya / Chargebee

Why Trigent

• 25+ years of US client delivery. ISO-certified. Not a startup experiment — a proven delivery engine.
• Modern Bangalore office. Real infrastructure. No makeshift setups.
• Clear growth track: L1 L2 Senior Analyst Team Lead
• Day-1 exposure to a live, evolving InsurTech product used by thousands of US agents

Apply now and include a note on the CRM or SaaS platform you've supported most recently. Applications without this detail will be deprioritized.

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