Background
The Application Support Engineer will work closely with business, development, and infrastructure teams to ensure smooth functioning of eCommerce applications. The role involves handling production issues, performing root cause analysis, ensuring SLA adherence, and maintaining system reliability. Strong communication and problem-solving skills are required to manage critical incidents and support operational excellence
Experience
5 to 6 years
Mandatory Skills
- Proven experience in Application Support / Production Support
- Mandatory: Entire relevant experience must be in the eCommerce domain
- Hands-on experience in incident management and problem resolution
- Strong understanding of REST APIs and API testing tools (Postman)
- Experience working with JSON and XML data formats
- Strong SQL / PL-SQL skills
- Experience in application monitoring and log analysis.
Key Responsibilities
- Provide L2/L3 production support for business-critical applications
- Manage incidents, problem resolution, and ensure timely service restoration
- Investigate production issues, perform root cause analysis, and implement fixes
- Coordinate with development, infrastructure, and business teams
- Monitor application health and ensure SLA compliance
- Create RCA reports, knowledge base articles, and maintain documentation
- Continuously improve support processes and system stability
Optional Skills
- Experience with eCommerce platforms and workflows
- Exposure to cloud environments (AWS/Azure/GCP)
- Knowledge of automation or scripting for support tasks
- Familiarity with DevOps practices
Additional Details
Working in Shifts
Qualification BE, B-Tech
Time to Fill Immediate
