Job Title :- Application Support Engineer.
Qualification:
B-Tech, B.E, B.SC
Technical Expertise:
2 to 5 years experience and knowledge on
- Windows Server Administration
- SQL (My SQL and SSMS),
- Application Support,
- Working experience on .Net based application support (IIS, Authentication, Authorization tools)
- Installing the SSL certificates,
- Working experience on Linux servers,
- Knowledge on applications hosted on Cloud.
- Maintaining the Hygiene of the servers (Windows/Linux)
- Basic Java knowledge
- Incident handling (P1, P2, P3, P4s).
- Excellent Troubleshooting and analytical skills.
- ITIL certification will be added advantage.
- Good communication and interpersonal skills and ready to work 24*7.
Roles & Responsibilities: Some of the Production Support activities are listed below.
- Working on deployment activities.
- Deploying, Testing the builds on lower environments, taking it LIVE on Production with
necessary approvals.
- Sanity on Production daily to make sure Production is secure for the customers before they
login.
- Pre-Production and Production servers Hygiene to be maintained on Monthly basis.
- Running Automation/Migration scripts handed over to us by the Dev. team.
- Responsible for efficiently managing the relationship with these customers and thoroughly
documenting their cases.
- Collaborate on cross-team and cross-product technical issues by working with resources from
other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation
resources when appropriate.
- Monitoring queues and assisting with daily goals and conducting quality control to reduce errors
to improve procedures.
- Handling escalated issues from customers.
- Performing pre-deployment and deployment activities
