Application Support Engineer

Job Description
Our story

At Alight, we believe a companyu2019s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and True to our name we encourage colleagues to u201CBe Alight.u201D

Our Values:

Champion People u2013 be empathetic and help create a place where everyone belongs.

Grow with purpose u2013 Be inspired by our higher calling of improving lives.

Be Alight u2013 act with integrity, be real and empower others.

Itu2019s why weu2019re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com

Application Support Software Engineer will handle Tickets & Incidents raised by end-users of the application. This role primarily troubleshoots and resolves errors and log details in tickets for reference. They act quickly to analyze available data and find the root cause of issues. They provide solutions either themselves or pass the problem along to other engineering teams and provide users with progress updates.

Role Description

As an Application Software Support Engineer, you will:

• Handle and resolve tickets and incidents raised by end-users of enterprise applications.

• Troubleshoot application errors, analyze logs, and identify root causes using tools like New Relic, Dynatrace, Kibana, and CloudWatch.

• Read and review source code to debug issues reported by clients.

• Suggest fixes and improvements to the product team based on root cause analysis.

• Run database queries to verify application configurations and data integrity.

• Apply emergency fixes as approved by the technical lead to ensure business continuity.

• Provide timely updates and solutions to users, or escalate issues to engineering teams when necessary.

• Conduct system failure diagnostics and support pre-live product implementations.

• Collaborate with Product, Development, Infrastructure, and Design teams to resolve issues and improve serviceability.

• Participate in engineering meetings to provide feedback on field concerns and service improvements.

• Support customers during testing, training, and documentation phases of new product introductions.

• Develop and release technical memos, service bulletins, and training materials for product upgrades.

• Provide global technical support to client delivery teams via ticketing systems, email, or in-person interactions.

• Stay current with new features and products through ongoing training.

• Be available to work in rotational shifts, including weekends or holidays as needed.

Required Qualifications

• Bacheloru2019s degree in Computer Science, MIS, or a related technical field.

• Minimum 2 years of experience in application development and/or support.

Technical Skills

• Hands on experience in SQL queries, Stored Procedures, Core Java (JDK 11 or above),Wicket, struts, J2EE (JSP, Servlets), Spring Boot

• Microservices Architecture, REST

• Spring Boot, Microservices, API

• Relational databaseknowledge u2013 SQL server

• Cloud Platforms u2013 AWS Cloud Services

• Good to have - Angular

Soft Skills

• Strong analytical and problem-solving abilities.

• Excellent communication and interpersonal skills.

• Ability to work independently and collaboratively in a fast-paced environment.

• Customer-focused mindset with a proactive approach to issue resolution.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because itu2019s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alightu2019s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.If reasonable accommodation is needed, please contact [Confidential Information].

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units.