Application Support Engineer- Linux

Key Responsibilities:

• Provide technical support and troubleshoot applications running on Linux platforms.
• Collaborate with cross-functional teams to resolve complex technical issues and improve system performance.
• Monitor application health, availability, and system reliability to ensure uninterrupted operations.
• Develop and implement solutions to improve application scalability, reliability, and performance.
• Conduct root cause analysis (RCA) for incidents and implement corrective and preventive actions.
• Create and maintain technical documentation, troubleshooting guides, and knowledge base articles.
• Participate in on-call rotation and provide 24/7 production support for critical applications.
• Manage incident, problem, and change requests following IT support processes and best practices.
• Support deployment activities, system maintenance, and environment monitoring.
• Ensure timely resolution of tickets and adherence to SLA requirements.