Application Support Engineer

(A)JOB SUMMARY

We are looking for an experienced and highly motivated L1 Application support engineer to be part of a skilled team of Service Support Team.

(B) JOB DUTIES & RESPONSIBILITY

• Provide technical support to users on GIS based application at customer premises

• Handle all issues assigned by customer/user directly

• Evaluate issues, troubleshoot and provide resolution

• Ensure that all the operational processes and SLA are strictly followed

• Co-ordinate with L2 & L3 support team members to get the status of issues that have been transferred

• Provide application support during outage/degrade or any enhancements.

• Ensure that the data feeds required by the application are loaded properly into the solution by the automated modules.

• Need to interact with stakeholder regarding the resolution of issues.

• Perform incident/change/release management activities

• Troubleshoot end user problems

• Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture

• Required to report to Customer Operational Manager.

• Ready to work in 24*7 shift (rotational on weekly /bi-weekly).

(C) QUALIFICATION & SKILLSET

• 2 - 4 Years of Experience

• Excellent written and verbal communication skills.

• Technical knowledge of GIS application is must. Eg. MapInfo, QGIS, etc.

• Knowledge about application integration (integrated with other systems to receive data/information)

• Knowledge of complete Data flow in the system.

• ITIL certification is preferred (Good to have...)

• Knowledge in Telecom wireline would be an advantage