Location: Navi Mumbai
Experience: 3–5 years
Company: Prakat Solutions
Job SummaryWe are seeking a skilled Application Support Engineer to manage production support, monitoring, and incident resolution for enterprise applications. The ideal candidate will have hands-on experience in application and infrastructure monitoring, log analysis, and troubleshooting across production environments.
Key Responsibilities- Provide end-to-end application support across Production and UAT environments
- Perform daily health checks (CPU, memory, disk usage, services, processes)
- Monitor applications using APM tools and dashboards to ensure high availability
- Handle incident management, including analysis, RCA, and resolution within SLA timelines
- Perform log analysis and troubleshoot application and server-level issues
- Execute sanity checks post-deployment and maintenance activities
- Monitor batch jobs and scheduled processes; resolve failures proactively
- Configure and validate monitoring tools/agents on new servers
- Coordinate with development, infrastructure, and DBA teams for issue resolution
- Support deployment activities and perform post-implementation validation
- Maintain documentation, incident reports, and daily status updates
Required Skills & Experience- Strong experience in Application Support (L1/L2 support)
- Hands-on experience with monitoring tools such as Dynatrace, Grafana, or similar APM tools
- Proficiency in Linux (process monitoring, log analysis, troubleshooting)
- Experience in incident management, RCA, and SLA-driven environments
- Good understanding of log monitoring and alerting systems
- Experience with ticketing tools like Jira or ITSM platforms
- Basic knowledge of databases (MySQL or similar)
Educational Qualification- Bachelor's degree in Engineering (BE/BTech) or MCA
- Preferably in Computer Science, IT, or related fields
Good to Have- Exposure to AWS (EC2, monitoring tools)
- Knowledge of Docker and Kubernetes
- Experience with ELK Stack (Elasticsearch, Logstash, Kibana)
- Understanding of production support in Banking/Telecom domains
Preferred Candidate Profile- Strong problem-solving and analytical skills
- Ability to work in shifts and handle production incidents
- Good communication and stakeholder coordination skills
- Proactive approach to monitoring and issue prevention
Why Join Us- Opportunity to work on enterprise-scale applications
- Exposure to modern monitoring and cloud technologies
- Collaborative and growth-oriented environment
