We're hiring an Application Support Engineer to provide day-to-day support and maintenance for critical business applications. This role works closely with call center, development, L3 teams, and vendors to ensure application availability, stability, and performance.
Key responsibilities
- Investigate issues using logs, DB queries, API traces, and system metrics
- Provide workarounds and identify bugs for escalation
- Perform minor data fixes and configuration updates
- Troubleshoot integrations and APIs
- Escalate complex issues to L3/vendors with clear documentation
- Monitor applications, handle alerts, and perform basic RCAs
- Support testing and deployment of patches/minor releases
Requirements
Minimum qualifications
- Bachelor's in CS, IT, or related field (or equivalent experience)
- 4+ years in application support or similar IT role
- Working knowledge of ITIL or ITSM practices
- Hands-on with SQL and at least one scripting language (Python/PowerShell)
- Strong analytical, communication, and teamwork skills
Optional / nice to have
- Experience with monitoring tools and basic release support
If you want this shorter or tailored for external hiring or a job board, I can adapt the tone and length.
Benefits
At Kshema, we are re-imagining agricultural insurance with the power of Public Cloud, GIS, Remote sensing and cutting-edge AI-based algorithms to assess, model and price insurance risks for farmers adequately. We are taking the latest advances in Mobile, Geospatial technologies and the web to empower the next generation of agricultural insurance.
