Application Support Engineer Full Stack Development and Support - Consultant - MFT - KGS CH

About KPMG Global Services (KGS)

Established in 2008, KPMG Global Services (KGS) India is a strategic global delivery organization that works with KPMG firms to provide a progressive, scalable and customized approach to business requirements. The KGS India journey has been one of consistent growth, currently operating from eight locations in India — Bengaluru, Gurugram, Hyderabad, Mumbai, Kochi, Noida, Kolkata and Pune. KGS provides a range of Advisory, Tax and Audit support services to KPMG firms around the world, offering opportunities everywhere with us to make your mark.

Reflecting a sharp focus on our people, as part of KPMG in India, we are rated among the top 10 Best Companies in India for women and as Champions of Inclusion by Avtar and Seramount. We are also rated as a Gold Employer for our LGBTQ+ inclusive practices and policies by India Workplace Equality Index (IWEI). In addition, we have been ranked as the # 1 employer for women and among the best companies for policies on Diversity and Inclusion, - by ASSOCHAM (The Associated Chambers of Commerce & Industry of India).

KGS was recognized for the Most Impactful Women Empowerment Initiative (Corporate) for the and Most Impactful Skill Development Programme Initiative of the year during the IndiaSocial Impact Awards 2024. We are also a LEED and ISO 14001:2015 (Environmental Management System (EMS)) committed to making a positive impact on people and the planet.

The Team

Capability Hubs (CH) is a mature set of cross-functional capabilities that enable the go-to-market agenda, corporate functions and engagement support teams of KPMG firms.

Led by an experienced leadership team across six locations in India (Gurugram, Bengaluru, Kochi, Pune, Hyderabad and Noida) and supported by seasoned professionals with deep domain expertise, CH is dedicated to delivering value and achieving business outcomes.

Working closely with KPMG firms, which leverage our teams for enablement across functions such as Insights & Risk management, Sales Enablement, Digital Experience & Business Services, Technology Services and Transformation, CH forms an integral part of KGS strategy to innovate, build, scale and improve profitability.

The Role

We are looking for a skilled Full Stack Developer – Application Support to support, maintain, and enhance enterprise applications built on Appian and Microsoft technology stacks. This is a support-oriented role with responsibility for application stability, issue resolution, minor enhancements, and operational excellence across multiple environments.

The role requires strong technical expertise, an ownership mindset, and excellent English communication skills, as the position involves regular interaction with business users, global IT teams, and stakeholders.

Technical Responsibilities

Application Management & Production Support

• Provide Level 2 / Level 3 application support for enterprise applications built using Appian and Microsoft technologies
• Monitor application health, performance, availability, and stability.
• Handle incident management, root cause analysis, problem management, and service restoration activities.
• Coordinate with vendors, infrastructure teams, and business stakeholders for issue resolution and system enhancements.
• Ensure compliance with ITIL-based operational processes including:
• Incident Management
• Change Management
• Release Management
• Problem Management
• Service Request Fulfilment
• Participate in on-call support and critical production issue management as required.
• Maintain operational documentation, SOPs, knowledge articles, and support runbooks.

Full Stack Development & Enhancement

• Develop frontend workflows and process applications using:
• Appian
• Develop backend services and integrations using:
• .NET Framework
• C#
• VB.NET
• PowerShell
• Build APIs, automation scripts, scheduled jobs, and integration services.
• Support Microsoft application development technologies and enterprise integration frameworks.
• Perform code reviews, debugging, performance tuning, and technical optimization.
• Collaborate with cross-functional teams to deliver scalable and secure application solutions.
• Support backend services developed using .NET, C#, VB.NET, and PowerShell
• Monitor application health, performance, and availability across environments
• Develop and support REST API integrations between internal and external systems
• Create, maintain, and execute PowerShell scripts for automation, support tasks, and environment maintenance
• Support SQL databases, including queries, performance tuning, data validation, and troubleshooting
• Manage and support SSIS packages, data pipelines, and scheduled jobs
• Perform data modeling, data analysis, and support reporting or reconciliation requirements
• Collaborate with App DBA and infrastructure teams for deployments, releases, packaging, and environment setup
• Maintain technical documentation, support runbooks, and knowledge articles

Qualification

• 5–7 years of relevant experience in full stack development and application support
• Hands-on experience supporting Appian and Microsoft-based enterprise applications
• Strong understanding of production support processes, SLAs, and incident management
• Experience working in support-heavy or operations-focused roles
• Bachelor's degree in Engineering, Computer Science, IT, or equivalent professional experience