Application Support Engineer
- Posted 2 months ago
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Job Description
Job Role:- Application Support Engineer
Job Location:- Singapore
Experience:- 6+ Years
Roles & Responsibilities:-- Provide production and application support for Wealth Management systems, ensuring high system availability and performance.
- Monitor production environments, troubleshoot incidents, and resolve issues within SLA.
- Manage incident, problem, and change management activities following ITIL best practices.
- Coordinate with infrastructure, development, and vendor teams for system upgrades, releases, and production deployments.
- Perform root cause analysis and implement preventive measures for recurring issues.
- Support UAT, production rollouts, and business-as-usual (BAU) changes.
- Collaborate with cross-functional IT teams to maintain seamless system integrations and processing.
- Participate in business continuity planning, disaster recovery exercises, and regional/global IT initiatives.
- Provide technical support to business users and ensure timely issue resolution.
- Bachelor's degree in Computer Science, Information Technology, or a related discipline.
- Minimum 6 years of application/production support experience in banking or financial services.
- Experience supporting Wealth Management, Order Management, or Execution Management systems.
- Strong knowledge of Oracle (19c), MS SQL Server, and SQL query writing.
- Good knowledge of UNIX/Linux and Windows operating systems.
- Understanding of financial products such as FX, Money Market, Equities, and Derivatives with front-to-back operational workflows.
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced production support environment.
- Experience with Avaloq Banking System or Avaloq Certification.
- ITIL certification or knowledge of IT service management processes.
- Knowledge of FIX Protocol, market data, and financial models.
- Exposure to cloud technologies, microservices, Python/Perl scripting, and advanced Excel.
- Experience supporting enterprise banking applications in a production environment.
More Info
Key Skills
SQL query writing
Oracle 19c
Avaloq Banking System
Windows operating systems
About Company
Skills:
Java, Git, Spring Boot, Rest Apis, Sql, AWS, Angular, Microservices
Skills:
Azure Kubernetes Service (AKS), Appdynamics, Power Bi, Tableau, Splunk, Sql, Python, Monitoring and logging tools, Business Objects, Automation and scripting, Azure fundamentals
Skills:
block trading , Solaris, Blockchain, Openshift, Defect Tracking, Ec2, Linux, Application Support, Rhel, AWS, Customer Support, Asset Trading, trading platforms
Skills:
IT Service Management (ITSM), S3, RDS, Node.js, Windows, Mssql, Itil, UNIX, Microservices, Sql Queries, Ec2, Cloudwatch, Linux, ECS, Shell scripting, AWS cloud services, Container technologies, REST API services
Skills:
Unix, Kafka, Incident And Problem Management, Docker, Linux, Zookeeper, MongoDB, Splunk, Advanced Sql, Ibm Mq, Mq Series, Shell scripting, Bash, SWIFT messaging standards, Application monitoring and alerting tools, APIs and integration technologies, Ansible Tower, Log analysis and troubleshooting, Batch scheduling and processing, VolPay, ISO 20022, Korn Shell