Key Skills: Splunk, Data Management, Application Support, Application management
Roles and Responsibilities:
- Support DMS (MySQL, .NET, Python, iManage integration with CAM and Litera).
- Troubleshoot ingestion, indexing, search, and document lifecycle issues.
- Participate in rotating shifts and on-call.
- Troubleshooting & Resolution: Investigate, diagnose, and resolve technical application issues to restore services quickly.
- Monitoring & Maintenance: Monitor application performance, server health, and alert systems to ensure high availability.
- Root Cause Analysis (RCA): Perform in-depth investigations into recurring issues to identify root causes and implement preventive measures.
- Application Deployment: Assist in code migrations, system configuration changes, and software releases.
- Documentation: Maintain up-to-date documentation for support procedures, known errors, and resolution steps.
- Collaboration: Coordinate with development, QA, and infrastructure teams to resolve complex bugs.
- User Support: Provide prompt, clear communication to internal users and clients regarding issue status.
Skills Required:
- Strong experience in application support and incident management
- Hands-on knowledge of Splunk for monitoring and troubleshooting
- Understanding of Data Management systems and workflows
- Experience with DMS platforms (especially iManage)
- Basic understanding of MySQL, .NET, and Python environments
- Strong skills in application monitoring, logging, and alerting tools
- Experience in root cause analysis (RCA) and problem management
- Ability to work in shift-based/on-call support environments
- Strong communication and stakeholder management skills
- Knowledge of application deployment and release support processes
- Ability to work with cross-functional teams (Dev, QA, Infrastructure)
Additional Requirements:
- Excellent English communication skills (written and oral).
- Must support major incidents as escalation point (on-call as required).
Certifications (Preferred): iManage
Education: Bachelor's Degree in related field
