Application Support Engineer

Role- Application Support Engineer

Experience- 8 to 12 years

Location- PAN India

Roles and Responsibilities

Role: Application Support Engineer

Acts as an SME providing advanced support for critical business systems

Primary skill: ServiceNow Governance, Risk, and Compliance (GRC)

Minimum 7.5+ years of hands-on experience in ServiceNow GRC

Responsible for incident management, problem resolution, and system monitoring

Collaborates with multiple teams to troubleshoot and resolve application issues

Takes ownership of team decisions and contributes to cross-team strategic decisions

Leads and manages the team to ensure high performance

Proactively analyzes system performance and risk/compliance data

Facilitates knowledge-sharing sessions to upskill the team

Strong understanding of risk management frameworks, compliance standards, and ITSM best practices

Location: Pune office

Education requirement: 15 years of full-time education