Application Support Engineer

Are you passionate about application support, troubleshooting, and delivering high-quality IT services We're looking for dynamic professionals to join our growing team!

Key Responsibilities:

• Manage day-to-day maintenance of application systems
• Identify, troubleshoot, and resolve application issues with proper escalation
• Handle client interactions (voice support – inbound/outbound) and log incidents in ITSM tools
• Analyze root causes, known errors, and resolve complex issues across:
• Software applications
• Windows OS
• SQL Server databases
• Ensure adherence to SLAs and support processes
• Collaborate with senior teams for issue resolution
• Contribute to knowledge management and documentation

What We're Looking For:

• Strong experience in L1/L2 Support (Healthcare domain preferred)
• Good understanding of ITIL processes & ITSM tools
• Excellent analytical and problem-solving skills
• Proactive mindset with a strong sense of ownership
• Quick learner with process-oriented approach
• Strong communication skills (verbal & written)

Additional Information:

• Willingness to work in shift environments (US time zones / 24x7 support)
• Focus on application support & maintenance excellence