Application Support Engineer

Key Skills:

• Must-Have: ATM, Linux
• Nice-to-Have: Incident Management

Industry: Financial Services

Job Summary: We are seeking a skilled ATM-Switch Application Support professional to join our team. The ideal candidate will have a strong background in ATM systems and Linux environments, with a focus on supporting the Sparrow Switch application. This role is critical in ensuring the smooth operation of our ATM services across PAN India.

Required Qualification: B.E., B.Tech in Computer Engineering

Roles & Responsibilities:

• Provide application support for the Sparrow Switch application, ensuring optimal performance and availability.
• Monitor and troubleshoot ATM-related issues, collaborating with cross-functional teams to resolve incidents efficiently.
• Maintain documentation of support processes and procedures to enhance team knowledge and efficiency.
• Participate in incident management processes, ensuring timely resolution and communication with stakeholders.
• Assist in the deployment and configuration of ATM software updates and patches.
• Conduct root cause analysis for recurring issues and implement preventive measures.