Job Description
Role Description
We are seeking a hands-on Application Support Engineer to join the Technology Operations team. This role is responsible for building, automating, and supporting infrastructure and application services across a range of enterprise platforms and third-party software solutions.
The ideal candidate will have experience in application support and automation, with hands-on Infrastructure as Code (IaC) capabilities and experience using tools such as Ansible. This role combines automation engineering, application lifecycle management, and production support, with a focus on improving reliability and reducing manual effort.
Responsibilities
Design, build, and maintain infrastructure as code (IaC) solutions for application deployment and management
Develop and enhance Ansible-based automation for provisioning, configuration, and operational support
Contribute to establishing standards for automation and infrastructure management across supported platforms
Build and maintain automation processes for installation, configuration, and patching of third-party software
Support application lifecycle management, including maintaining systems aligned with N1 patching standards
Provide hands-on support for third-party enterprise software platforms such as SAP, Oracle, Axway, Qlik, or similar systems
Troubleshoot issues across application, infrastructure, and integration layers in production and non-production environments
Partner with engineering teams to implement repeatable, low-maintenance deployment solutions
Document deployment, patching, and operational procedures
Monitor application health and contribute to improving stability and performance
Support disaster recovery planning and execution activities
Collaborate with Cloud Engineering, Security, and Operations teams
Contribute to continuous improvement initiatives to increase automation and reduce manual operational processes
