Application Support Engineer Automation & Infrastructure

Job Title

Application Support Engineer – Automation & Infrastructure

Job Description Summar

yWe are seeking a hands-on Application Support Engineer to join the Technology Operations team. This role is responsible for building, automating, and supporting infrastructure and application services across a range of enterprise platforms and third-party software solutions

.The ideal candidate will have experience in application support and automation, with hands-on Infrastructure as Code (IaC) capabilities and experience using tools such as Ansible. This role combines automation engineering, application lifecycle management, and production support, with a focus on improving reliability and reducing manual effort

.
Responsibiliti

• esDesign, build, and maintain infrastructure as code (IaC) solutions for application deployment and manageme
• ntDevelop and enhance Ansible-based automation for provisioning, configuration, and operational suppo
• rtContribute to establishing standards for automation and infrastructure management across supported platfor
• msBuild and maintain automation processes for installation, configuration, and patching of third-party softwa
• reSupport application lifecycle management, including maintaining systems aligned with N‑1 patching standar
• dsProvide hands-on support for third-party enterprise software platforms such as SAP, Oracle, Axway, Qlik, or similar syste
• msTroubleshoot issues across application, infrastructure, and integration layers in production and non-production environmen
• tsPartner with engineering teams to implement repeatable, low-maintenance deployment solutio
• nsDocument deployment, patching, and operational procedur
• esMonitor application health and contribute to improving stability and performan
• ceSupport disaster recovery planning and execution activiti
• esCollaborate with Cloud Engineering, Security, and Operations tea
• msContribute to continuous improvement initiatives to increase automation and reduce manual operational process

es
Required Qualificati

• ons4+ years of experience in Application Support, Systems Administration, or similar r
• oleHands-on experience with automation or configuration management tools (Ansible preferr
• ed)Hands-on experience with Infrastructure as Code (IaC) using Terraform, CloudFormation, or simi
• larExperience supporting enterprise or third-party applications in production environme
• ntsExperience with application patching, upgrades, and lifecycle management, including maintaining systems at
• N‑1Experience using scripting or automation languages (Python, Bash, or similar) to support and extend automation workfl
• owsHands-on experience supporting applications in AWS-based cloud environments, including core infrastructure servi
• cesKnowledge of Incident, Problem, and Change Management practices (IT
• IL)Strong troubleshooting and problem-solving ski

lls
Preferred Qualificat

• ionsExperience supporting third-party enterprise software (COTS) such as SAP, Oracle, Axway,
• QlikExperience using Ansible in production environm
• entsExperience building or maintaining Ansible playbooks, roles, or reusable automation workf
• lowsExperience working with middleware, integration layers, or distributed sys
• temsExposure to CI/CD pipelines and DevOps pract
• icesExperience with monitoring tools (Splunk, Dynatrace, CloudWa
• tch)Experience with ServiceNow or similar ITSM t

ools
Educ

• ationBachelor's degree in Computer Science, IT, or related field (or equivalent experi