Application Support Engineer Applications & AIS Monitoring - Analyst - MFT - KGS CH

About KPMG Global Services (KGS)

Established in 2008, KPMG Global Services (KGS) India is a strategic global delivery organization that works with KPMG firms to provide a progressive, scalable and customized approach to business requirements. The KGS India journey has been one of consistent growth, currently operating from eight locations in India Bengaluru, Gurugram, Hyderabad, Mumbai, Kochi, Noida, Kolkata and Pune. KGS provides a range of Advisory, Tax and Audit support services to KPMG firms around the world, offering opportunities everywhere with us to make your mark.

Reflecting a sharp focus on our people, as part of KPMG in India, we are rated among the top 10 Best Companies in India for women and as Champions of Inclusion by Avtar and Seramount. We are also rated as a Gold Employer for our LGBTQ+ inclusive practices and policies by India Workplace Equality Index (IWEI). In addition, we have been ranked as the # 1 employer for women and among the best companies for policies on Diversity and Inclusion, - by ASSOCHAM (The Associated Chambers of Commerce & Industry of India).

KGS was recognized for the Most Impactful Women Empowerment Initiative (Corporate) for the and Most Impactful Skill Development Programme Initiative of the year during the IndiaSocial Impact Awards 2024. We are also a LEED and ISO 14001:2015 (Environmental Management System (EMS)) committed to making a positive impact on people and the planet.

The Team

Capability Hubs (CH) is a mature set of cross-functional capabilities that enable the go-to-market agenda, corporate functions and engagement support teams of KPMG firms.

Led by an experienced leadership team across six locations in India (Gurugram, Bengaluru, Kochi, Pune, Hyderabad and Noida) and supported by seasoned professionals with deep domain expertise, CH is dedicated to delivering value and achieving business outcomes.

Working closely with KPMG firms, which leverage our teams for enablement across functions such as Insights & Risk management, Sales Enablement, Digital Experience & Business Services, Technology Services and Transformation, CH forms an integral part of KGS strategy to innovate, build, scale and improve profitability.

The Role

The Application Monitoring Engineer ensures application availability and performance by implementing, maintaining, and automating monitoring tools like Azure Monitor, Datadog, Dynatrace, or Splunk. They set up alerts, analyze logs, and create dashboards to proactively detect issues, troubleshoot root causes, and optimize end-user experience across enterprise systems.

Technical Responsibilities

• Instrumentation & Configuration: Configuring agents and sensors to capture metrics for Java, .NET, and other application stacks.
• Alerting & Incident Management: Setting up thresholds for proactive alerting and participating in 24/7 on-call support for production issues.
• Observability & Dashboards: Creating single pane of glass dashboards and reports for application performance visualization.
• Troubleshooting & Analysis: Identifying root causes of performance bottlenecks, slow transactions, and application failures.
• Automation: Using scripting languages (Python, Shell) and DevOps tools (Ansible, Jenkins) to automate monitoring workflows
• Monitor alerts and dashboards (Azure Monitor, DataDog, Splunk, Dynatrace).
• Perform L1 triage, VM health checks, job status checks, escalation.
• Maintain shift handover notes and runbooks.
• Detect and record events through the Proactive Monitoring of Applications and record them on the ITSM Tool as soon as identified.
• Participate in 247 rotating shifts and on-call as required.

Qualification

• Excellent English communication skills (written and oral).
• Must support major incidents as escalation point (on-call as required).

Certifications (Preferred)

• Any monitoring tool certification
• Azure Fundamentals