Application Support Engineer

Company Description

AINE AI is a deep tech company focused on developing technology products seamlessly integrated with artificial intelligence. By offering APIs and customizable hosted solutions, AINE AI enables both legacy and emerging software systems to leverage market-ready AI modules. Our mission is to bridge traditional systems with advanced AI capabilities, empowering businesses with innovative solutions.

Job Description

Application Support Engineer / Senior Application Support Engineer (L1/L2/L3)

SKILLS REQUIRED:

• Experience: 3+ years of hands-on software engineering experience, primarily focused on Java and Spring Boot.
• Shift Availability: Ability to reliably work night shifts (evening to overnight IST hours, Monday–Friday) to provide continuous support.
• Core Technologies: Proficiency in Java, Spring Boot, SQL, PostgreSQL, and Angular.
• Cloud & Data: Experience with AWS for production deployments and familiarity with Snowflake or similar data warehouses.
• Workflow Tools: Strong experience working within a ticket-driven operations workflow using JIRA, along with standard version control (PRs and branch management).
• Communication: Excellent written and verbal English skills, with the ability to communicate technical concepts clearly to non-technical enterprise stakeholders.
• Bonus Skills (Good to Have): Background in financial forecasting/analytics, data pipelines, SAP Analytics Cloud (SAC), or Tableau.

ROLES AND RESPONSIBILITES:

• Incident & SLA Management: Monitor application health during the night shift, triage incoming tickets, and resolve incidents promptly to meet contractual SLAs.
• Bug Fixing & Development: Diagnose and resolve application defects in Java-based data pipelines and logic. Implement small-to-medium change requests spanning Finance, Marketing, and Acquisition use cases.
• Deployment & Operations: Manage code deployments across staging and production environments on AWS, ensuring clean, testable, and well-documented code.
• Client Support: Act as the primary, professional point of contact for business end-users. Translate business questions into technical tickets and provide proactive status updates.
• Team Collaboration: Maintain highly detailed JIRA ticket notes for full visibility across time zones and coordinate clean shift handoffs with other contractors to ensure zero coverage gaps.
• Triage & Escalation: Exercise sound judgment to determine issue severity, routing complex problems or infrastructure dependencies to senior engineering teams when warranted.