Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft Intune

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Skill: M365 Capability: Client Delivery & Operations Role: SW/Application Tech Support Senior Specialist Role Description: Support Exchange Online and Azure AD to support Accenture clients. Must Have Skills:

• In-depth knowledge of Exchange Mail flows, Transport Rules, Retention Policies, RBAC, auditing and EOP filtering.
• Good understanding on PIM, Conditional Access, Risk Policies and MFA configuration on Azure AD.
• Knowledge on Cloud App Security to investigate alerts and configure policies.
• Good understanding of DLP, ATP, E-Discovery, AIP. Good To Have Skills:
• Must have been gained experience in a production environment.
• Should be able to interact fluently with clients and with users on escalated tickets.
• Strong team management and organization/technical delivery skills. Key Responsibilities:
• Work as an SME and help the team on technical issues.
• Regular Interaction with client and provide summary/report of issues and achievements.
• Ensure zero surprise escalations from client. The Lead needs to ensure local management is aware of any potential escalations.
• Assist in Tier 2/3 support activities for production operations of office 365.
• Lead technical projects through design, build, test and deploy phases.
• Ensure that any scheduled downtime on production server is logged prior to the downtime commencing.
• Try to implement and initiate as much automation as possible to reduce the overall efforts and focuses on documenting.
• Administrational tool development and maintenance as needed.
• Regular team meets and discusses ongoing tickets, address team concerns, and provide updates to the team.
• Manage services using supplier and the client implemented ITIL processes and practices.
• Responsible for technically complex break fix issues from L3 and above, including Severity 1 incidents, outages, change, problem tickets & root cause analysis. Technical Experience
• Should have 6 to 8 years in managing large Exchange Online and Azure Active Directory environment.
• Must needed Tools: Office 365 and Azure AD.
• Work with third-party vendors / professional services and in-house developers as necessary.
• Well versed with security aspects and maintain system security as per industry standards. Professional Attributes:
• Should have experience in team management.
• Review and recommend improvements within existing technical environment.
• Strong ITIL Process knowledge.
• Strong analytical, troubleshooting, and problem-solving skills.
• Work in shifts (24x7) and out of hours evenings, nights, weekends, and public holidays if required. Educational Qualification:
• Higher Level Qualification in a technical subject is desirable.
• Any Microsoft Certification. Additional Information: - The candidate should have minimum 2 years of experience in Microsoft Intune. - This position is based at our Bengaluru office. - A 15 years full time education is required.