Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Spring Boot

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands collaboration with different teams to maintain system stability and deliver timely solutions, contributing to the overall efficiency and reliability of business processes.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
• Document findings and solutions clearly to support knowledge sharing and future reference.
• Assist in the continuous improvement of support processes and tools to enhance service delivery.
• Provide timely updates and communicate effectively with stakeholders regarding issue status and resolution progress.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Spring Boot.
• Experience with Java programming and related frameworks to support application development and maintenance.
• Strong problem-solving skills to analyze and resolve software defects and performance bottlenecks.
• Familiarity with application monitoring tools and techniques to proactively identify system issues.
• Ability to work with databases and perform basic query optimization to support application troubleshooting.
• Good understanding of software development lifecycle and version control systems.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Spring Boot.
• This position is based at our Pune office.
• A 15 years full time education is required.