Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Dynamics CRM Technical
Good to have skills : NA
Minimum 7.5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and delivering timely solutions to ensure smooth and uninterrupted business operations. The position demands continuous monitoring, collaboration with different teams, and a commitment to maintaining the reliability and performance of critical software applications within the organization.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to prioritize and address system issues effectively.
- Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
- Facilitate knowledge sharing sessions to promote best practices and continuous improvement within the team.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical.
- Strong troubleshooting skills to diagnose and resolve complex software issues within Microsoft Dynamics CRM environments.
- Experience in customizing and configuring Microsoft Dynamics CRM to meet business requirements.
- Ability to analyze system logs and performance metrics to identify root causes of technical problems.
- Familiarity with integration techniques and tools used to connect Microsoft Dynamics CRM with other enterprise systems.
- Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.
Additional Information:
- The candidate should have minimum 8 years of experience in Microsoft Dynamics CRM Technical.
- This position is based at our PDC3C - SEZ location.
- A 15 years full time education is required.
