Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Kinaxis
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic business environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system issues and implement effective resolutions.
- Document troubleshooting steps and solutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide timely updates and communicate effectively with stakeholders regarding issue status and resolution progress.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Kinaxis.
- Strong analytical and problem-solving abilities to diagnose and resolve complex software issues.
- Experience with monitoring and maintaining enterprise-level software applications.
- Ability to work with multiple system components and understand their interdependencies.
- Excellent communication skills to interact with technical teams and business users effectively.
- Familiarity with incident management and ticketing systems to track and prioritize support tasks.
Additional Information:
- The candidate should have minimum 3 years of experience in Kinaxis.
- This position is based at our Pune office.
- A 15 years full time education is required.
, 15 years full time education
