Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SailPoint IdentityIQ

Good to have skills : NA

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system dependencies and impact of issues.
• Document findings and resolutions to build a knowledge base for future reference.
• Assist in the implementation of system updates and patches to improve stability.
• Support junior team members by sharing knowledge and providing guidance.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SailPoint IdentityIQ.
• Strong troubleshooting skills to diagnose and resolve complex software issues.
• Experience with identity and access management concepts and technologies.
• Ability to analyze logs and system data to identify root causes of problems.
• Familiarity with software lifecycle processes and support methodologies.
• Effective communication skills to interact with technical and non-technical stakeholders.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in SailPoint IdentityIQ.
• This position is based at our Pune office.
• A 15 years full time education is required.
  
  

, 15 years full time education