Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft Intune

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Job Summary

We are looking for a skilled Omnissa Workspace ONE (UEM) Support Engineer with strong hands-on experience in Android Enterprise, particularly rugged and dedicated devices used in warehouse and frontline environments. The role will focus on day-to-day UEM operations, device enrollment and staging, application and profile management, troubleshooting, and production support, including coordination with OEM vendors such as Zebra and Honeywell.

Key Responsibilities

Workspace ONE UEM Administration

Perform daily administration of Workspace ONE UEM console, including:

Console navigation

Organization Groups (OGs)

Smart Groups

Bulk device and user actions

Support UEM operational tasks across production environments.

Android Enterprise (Rugged / Dedicated Devices)

Manage Android Enterprise Device Owner deployments.

Support Dedicated / Kiosk and Shared Device use cases.

Understand rugged device management concepts for warehouse and frontline operations.

Profiles & Configurations

Configure and maintain device profiles including:

Wi-Fi (EAP / Certificates-based authentication)

Certificates and credential profiles

Device restrictions and security policies

Launcher, kiosk, and locked-down device configurations

Apply configurations consistently across deployment rings and sites.

OEMConfig & OEM Device Management

Configure and support OEMConfig for:

Zebra (MX Framework, DataWedge, scanner settings)

Honeywell OEM configurations

Deploy OEM-specific settings through Workspace ONE profiles.

Application Management

Manage application lifecycle including:

Internal APK deployment

Google Play Store (Public & Managed Play) apps

Managed configurations

App version upgrades, rollbacks, and testing

Implement deployment rings (pilot UAT production).

Device Enrollment & Staging

Support RF / rugged device enrollment using:

QR code and token-based Android enrollment

Zebra StageNow barcode enrollment and staging flows

Coordinate large-scale device rollouts and refresh activities.

Zebra StageNow & MX

Create, test, and deploy Zebra StageNow profiles.

Configure MX settings and integrate StageNow workflows with Workspace ONE.

Validate device behavior post-staging.

Security & Compliance

Configure and maintain:

Compliance policies

Encryption enforcement

Certificates and credential lifecycle

Device access controls

Monitor and remediate non-compliant devices.

Operational Troubleshooting

Provide L2/L3 support for issues such as:

Enrollment failures

Profile and configuration application issues

Application crashes or performance problems

Wi-Fi connectivity and authentication issues

Support production issues impacting warehouse operations.

Logs & Diagnostics

Analyze and collect logs including:

Workspace ONE UEM device and console logs

Android bug reports

Zebra Logger / RxLogger logs

Work with OEM and Omnissa support teams for root cause analysis.

Production & Vendor Support

Provide remote support for warehouses and field sites.

Coordinate with OEM vendors (Zebra, Honeywell) for device-level issues.

Participate in on-call or extended support during business-critical incidents.

Required Skills & Experience

Technical Skills

Hands-on experience with Omnissa Workspace ONE UEM.

Strong knowledge of Android Enterprise, especially rugged/dedicated devices.

Experience with Zebra devices, StageNow, MX framework, and DataWedge.

Working knowledge of OEMConfig (Zebra and Honeywell).

Good understanding of Wi-Fi, certificates, and Android security concepts.

Experience supporting enterprise or warehouse-scale deployments.

Soft Skills

Strong troubleshooting and analytical skills.

Ability to work independently in production environments.

Clear communication with IT teams, vendors, and operational users.

Good documentation and handover skills.

Nice to Have

Experience in logistics, supply chain, retail, or warehouse environments

Exposure to Workspace ONE Access / Conditional Access

Basic scripting or automation exposure

ITIL-based incident and problem management experience

Certifications (Preferred)

Workspace ONE (Omnissa/VMware) certification

Android Enterprise or OEM (Zebra) certifications

ITIL Foundation

Additional Information:

• The candidate should have minimum 2 years of experience in Microsoft Intune.
• This position is based at our Pune office.
• A 15 years full time education is required.