Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Security Information and Event Management (SIEM)
Good to have skills : NA
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and diagnosing issues across various critical business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of multiple interconnected components. The professional collaborates with different teams to maintain system stability and swiftly resolve incidents, contributing to the overall reliability and performance of essential business applications.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve system processes and workflows to enhance operational efficiency.
- Mentor junior team members to support their professional growth and development.
- Coordinate cross-functional communication to ensure alignment on issue resolution and project goals.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Security Information and Event Management (SIEM).
- Strong analytical skills to investigate and resolve complex system issues.
- Experience with incident management and root cause analysis.
- Ability to work with log management and event correlation tools.
- Familiarity with system monitoring and alerting frameworks.
- Excellent problem-solving skills and attention to detail.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Security Information and Event Management (SIEM).
- This position is based at our Pune office.
- A 15 years full time education is required.
