Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : ServiceNow IT Service Management (ITSM)

Good to have skills : NA

Minimum 12 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications that support business functions. The position demands continuous monitoring, analysis, and collaboration with different teams to maintain system stability and performance, while adapting to evolving challenges in a fast-paced environment.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Lead efforts to streamline processes and improve system efficiency through innovative problem-solving.
• Mentor junior team members by sharing knowledge and guiding them through complex technical challenges.
• Coordinate cross-functional communication to ensure alignment and timely resolution of issues.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow IT Service Management (ITSM).
• Strong knowledge of incident, problem, and change management processes within IT service frameworks.
• Experience in configuring and customizing ServiceNow modules to meet organizational requirements.
• Ability to analyze system logs and performance metrics to diagnose and resolve technical issues.
• Familiarity with integration techniques between ServiceNow and other enterprise applications.
• Skilled in documenting technical procedures and creating user guides to support knowledge sharing.
  
  

Additional Information:

• The candidate should have minimum 12 years of experience in ServiceNow IT Service Management (ITSM).
• This position is based at our Mumbai office.
• A 15 years full time education is required.