Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Business Process Design

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain business continuity and system reliability.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system requirements and challenges.
• Document findings and solutions clearly to support knowledge sharing within the team.
• Assist in the continuous improvement of support processes and tools.
• Provide guidance and support to junior team members to foster their professional growth.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Business Process Design.
• Strong analytical and problem-solving abilities to diagnose and resolve complex system issues.
• Experience with process mapping and workflow optimization to enhance system efficiency.
• Ability to communicate technical information effectively to both technical and non-technical stakeholders.
• Familiarity with software lifecycle and support methodologies to ensure consistent application performance.
  
  

Additional Information:

• The candidate should have minimum 2 years of experience in Business Process Design.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.