Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Oracle Field Service

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation across multiple platforms. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain the reliability and efficiency of critical business applications.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to improve system performance and reliability through innovative problem-solving.
• Mentor junior team members to enhance their technical skills and understanding of business systems.
• Coordinate cross-functional communication to ensure alignment on issue resolution and project goals.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Oracle Field Service.
• Strong analytical skills to diagnose and troubleshoot complex software issues.
• Experience with system monitoring and incident management tools.
• Ability to work collaboratively in a team environment and communicate effectively with stakeholders.
• Familiarity with business process workflows and their impact on software performance.
• Capability to document technical issues and resolutions clearly and comprehensively.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in Oracle Field Service.
• This position is based at our Mumbai office.
• A 15 years full time education is required.