Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle Sales Cloud Sales Force Automation
Good to have skills : NA
Minimum 5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your typical day will include collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that all components function seamlessly. You will also be responsible for providing support to users, guiding them through technical challenges, and implementing solutions that enhance system efficiency. Your role will require a proactive approach to problem-solving, as you will be tasked with maintaining the integrity of business operations through effective software management.
Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate training sessions for junior team members to enhance their skills.
- Monitor system performance and implement improvements as necessary.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Sales Cloud Sales Force Automation.
- Strong analytical skills to assess system issues and develop effective solutions.
- Experience with troubleshooting and resolving software-related problems.
- Familiarity with database management and data integrity practices.
- Ability to communicate technical information clearly to non-technical stakeholders.
Additional Information:
- The candidate should have minimum 5 years of experience in Oracle Sales Cloud Sales Force Automation.
- This position is based at our Mumbai office.
- A 15 years full time education is required.
