Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Intune
Good to have skills : NA
Minimum 5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to end-users and stakeholders.
Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Monitor application performance and proactively address potential issues.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Intune.
- Good To Have Skills: Experience with application lifecycle management tools.
- Strong understanding of software troubleshooting methodologies.
- Familiarity with cloud-based application support.
- Experience in user training and support documentation.
Additional Information:
- The candidate should have minimum 5 years of experience in Microsoft Intune.
- This position is based at our Mumbai office.
- A 15 years full time education is required.
