Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP Basis Administration
Good to have skills : NA
Minimum 5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying challenges, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with system environments to detect anomalies early and contribute to maintaining business continuity through effective problem resolution and system oversight.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system reliability.
- Mentor junior team members to enhance their technical capabilities and support skills.
- Continuously evaluate system performance and recommend improvements to optimize operations.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP Basis Administration.
- Strong knowledge of system monitoring and troubleshooting techniques within SAP environments.
- Experience in managing system upgrades, patches, and performance tuning.
- Ability to analyze logs and system alerts to identify root causes of issues.
- Familiarity with database administration and integration with SAP systems.
- Skilled in coordinating with technical and functional teams to implement solutions.
Additional Information:
- The candidate should have minimum 5 years of experience in SAP Basis Administration.
- This position is based at our Mumbai office.
- A 15 years full time education is required.
