As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our world-class systems operate smoothly. You will utilize your exceptional communication skills to provide quality support, accurately define client issues, and design effective resolutions based on your comprehensive product knowledge. Your role is essential in maintaining client satisfaction and system performance, contributing to the overall success of our operations.
Key Responsibilities
Maintenance & administration of Voice PBX systems & services
Responsible for handling day-to-day Voice operations, requirements & issues
Technical Experience
- Basic understanding of voice telephony (TDM / IP) along with knowledge of voice networking, Signaling standards & telecommunication protocols (H.323, SIP,SCCP, MGCP etc).
- Hands-on experience on industry standard enterprise PBX's like Cisco call manager
- Basic knowledge on PRI and trunk configuration in Telephony system.
- Basic knowledge in ACD calls routing configurations.
- Basic troubleshooting of Cisco VoIP gateways and adjuncts.
- Knowledge of Voicemail Cisco Unity, IVR, Reporting etc.
- Basic troubleshooting knowledge with respect to the operational issues in PBX.
- Basic knowledge of Call accounting software
Professional Attributes
- Customer focused & positive attitude towards work
- Good interpersonal and communication skills (verbal and written)
- Ability to work with diverse teams & a quick learner
- High level of initiative coupled with a good team spirit
- Positive work ethic
- Basic knowledge in MS Visio, Word and Excel
Educational Qualification
Any degree 15 years of Full-time education
