Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Backup and Recovery Systems

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

Must have 3+ years of hands-on experience on Rubrik Backup Administrator to join Accenture and support enterprise backup and recovery operations. The role involves managing Rubrik environments, ensuring data protection compliance, and collaborating with global teams to deliver reliable and secure backup solutions.

Must Have Skills:

Strong hands-on experience with Rubrik (Backup, Replication, SLA Domains, Archival)

Expertise in Microsoft Azure (VM backups, storage, networking basics)

Experience with SAP on Azure including:

SAP HANA / Oracle / ASE database backups

SAP application servers (App VMs) protection and recovery

Strong understanding of backup and recovery architecture for enterprise workloads

Experience in DR planning, execution, and testing

Good To Have Skills:

Experience with Microsoft 365 backup using Rubrik SaaS solutions

Knowledge of Rubrik Security Cloud (RSC)

Understanding of SaaS data protection (Exchange Online, OneDrive, SharePoint)

Job Requirements

Key Responsibilities:

Administer and support Rubrik (CDM/Polaris) environments across enterprise infrastructure

Configure and manage SLA domains, backup policies, and retention strategies

Monitor backup jobs, investigate failures, and ensure timely resolution

Perform restore operations (file-level, VM-level, database-level) as per business requirements

Support disaster recovery (DR) planning, testing, and execution

Integrate Rubrik with cloud platforms such as Amazon Web Services and Microsoft Azure

Work closely with application, database, and infrastructure teams for onboarding new workloads

Ensure compliance with enterprise security standards, including ransomware protection and immutability

Generate operational reports, dashboards, and audit documentation

Participate in incident, problem, and change management processes (ITIL framework)

Support automation initiatives using scripting (PowerShell/Python)

Maintain SOPs, KT documents, and process documentation

Technical Experience:

Hands-on experience with Rubrik (Cluster management, SLA policies, replication, archival)

Strong understanding of backup concepts (Full, Incremental, Snapshot-based backups)

Experience with virtualization platforms (VMware/Hyper-V)

Knowledge of cloud integrations (Amazon Web Services, Microsoft Azure)

Familiarity with databases (SQL Server, Oracle) backup and recovery

Good understanding of Windows and Linux systems

Basic networking and storage knowledge

Should have experience on multiple agents which includes Filesystem, VSA, SQL, Oracle, Exchange, SAP, Active Directory and NDMP backups.

Should have hands-on experience in Rubrik CDM & RSC Configuration and troubleshooting issues on Unix / Windows Platform Lead Rubrik Upgrades, patching and compliance requirements.

Should have experience knowledge on Bare Metal restore

Should have hands-on experience on Network, Database and OS teams for fixing various backup issues.

Should have experience on raising Rubrik support cases and working with support Engineers.

Configure core components of Rubrik including devices, Policies, volumes, and volume pools using the Rubrik Administration Console

Should have knowledge in performing disaster recovery backups. Managing High availability Rubrik.

Should have hands-on experience on media management and handling staging jobs

Should have hands-on experience in performing restoration of filesystem data

Should have experience in recovery of SQL, Oracle, Exchange, AS400 and DB2

Monitor daily activity and availability of the Rubrik environment by analyzing reports and reviewing activity logs

Run and monitor backups, duplications and restores

Maintain all equipment for backup environment to include servers, disk, and tape library and storage devices.

Manage and maintain disk storage devices

Verify tape drive operation and maintain media rotation and availability

Should have experience in Installing /Removing Updates

Should have experience Analyze and handle complex incidents and major incidents and promptly provide solutions

Handle complex changes across the product

Work with teams internal/external teams, vendors, and all relevant stakeholders to ensure effective service delivery

Maintain the platform to the highest standard and ensure 24x7 support

Excellent Communication Skills, ITIL Process, Ticketing Management, Customer handling

Professional Attributes:

Should have hands-on experience in troubleshooting backup failures.

Should have hands on experience on de-duplication, replication of backups

Good skills in managing backup team

Should be aware of ITIL processes and should be open to work on multiple backup technologies.

Should have strong communication skills.

Ability to work shift patterns and provide out of hour s on-call support

Flexible to work in 24/7 shifts (Rotational Shifts)

Soft Skills:

Strong communication and stakeholder management skills

Ability to work in a global delivery model (24 7 support if required)

Analytical mindset with strong troubleshooting capabilities

Team collaboration and client-facing experience

Additional Expectations (Accenture Specific):

Adherence to Accenture delivery standards and compliance policies

Ability to work in a fast-paced, client-driven environment

Flexibility to support multiple projects and geographies

Continuous learning and upskilling mindset

Educational Qualification:

15 years of mandatory education as per Accenture Standards.