Application Support Engineer

Roles & Responsibilities:

• Independence & Expertise: Expected to perform independently and become a Subject Matter Expert (SME).
• Team Collaboration: Actively participate and contribute in team discussions, offering insights and solutions.
• Problem-Solving: Provide solutions to work-related challenges, contributing to problem resolution.
• Issue Identification & Resolution: Proactively identify and resolve software-related issues to maintain smooth operations.
• Cross-Functional Collaboration: Work with cross-functional teams to tackle system challenges and improve performance.
• System Improvement: Develop and implement software solutions to enhance overall system performance.
• System Audits: Conduct regular system audits to ensure data integrity and security across platforms.
• Technical Support: Provide technical support and guidance to end-users, ensuring effective use of the software.

Professional & Technical Skills:

• Must-Have Skills:
• Proficiency in EPIC Systems: In-depth understanding and hands-on experience with EPIC Systems (Healthcare IT).
• Software Troubleshooting: Strong expertise in troubleshooting software issues using proven methodologies.
• System Monitoring & Performance Optimization: Experience in monitoring system health and optimizing performance.
• Database Management & SQL: Strong knowledge of database management and ability to write SQL queries for data handling.
• Software Deployment & Configuration: Hands-on experience with deploying and configuring software solutions in various environments.