Application Support Engineer

Job Description

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : O9 Solutions

Good to have skills : NA

Minimum 3 year(s) of experience is required

Educational Qualification : BTech/BE/MCA

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring seamless operations and resolving technical challenges.

Roles & Responsibilities: -

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Proactively troubleshoot and resolve application issues.
• Collaborate with cross-functional teams to enhance system performance.
• Develop and maintain technical documentation for reference.
• Implement system upgrades and enhancements.
• Provide on-call support for critical system issues.

Professional & Technical Skills: -

• Must To Have Skills: Proficiency in O9 Solutions.
• Strong understanding of system architecture and troubleshooting methodologies.
• Experience in scripting languages like Python or Shell scripting.
• Knowledge of SQL databases and query optimization.
• Familiarity with ITIL framework for incident and problem management.

Additional Information: -

• The candidate should have a minimum of 3 years of experience in O9 Solutions.
• This position is based at our Ahmedabad office.
• A BTech/BE/MCA degree is required.