Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Cloud Contact Center Operations
Good to have skills : Genesys Cloud AI
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your typical day will include collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that all components function seamlessly. You will also be responsible for documenting solutions and providing insights to improve system efficiency, all while maintaining a focus on delivering exceptional service to users and stakeholders.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of best practices for system support.
- Provide training and guidance to junior team members on troubleshooting techniques.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Cloud Contact Center Operations.
- Good To Have Skills: Experience with Genesys Cloud AI.
- Strong analytical skills to diagnose and resolve technical issues.
- Familiarity with cloud-based technologies and their applications in contact center operations.
- Ability to work collaboratively in a team-oriented environment.
Additional Information:
- The candidate should have minimum 3 years of experience in Cloud Contact Center Operations.
- This position is based at our Pune office.
- A 15 years full time education is required.
- Willingness to work in shift B (11 to 9 or 12 to 10)
, 15 years full time education
