Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SD-WAN Operations

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: *Flexible to work in 24x7 rotational shifts, including weekend *Excellent communication skills *Expected to perform independently and become an SME. *Required active participation/contribution in team discussions. *Contribute in providing solutions to work-related problems. *Provide timely and effective technical support to clients. *Troubleshoot and resolve system or application issues. *Document client issues and resolutions for future reference. *Collaborate with cross-functional teams to enhance system performance. *Stay updated on industry trends and best practices. Professional & Technical Skills: *Mandatory Basic Networking skills : Routing & Switching (CCNA, JNCIA equivalent) *Must to Have Skills : Cisco Viptela, Cisco Meraki, Juniper *MIST, Prisma SDWAN, Fortinet SDWAN, CATO SDWAN, Versa SDWAN, Hpe Silverpeak *Good to have Skills : BGP, OSPF, HSRP, VRRP, STP, SVI, VTP *Good to have knowledge on Skills : Cloud Networking, Automation, Wireless, Firewalls *Proficiency in SD-WAN Operations and implementation *Strong understanding of network protocols and configurations. *Experience in designing and deployment of SDWAN network. *Experience in troubleshooting network connectivity issues. *Knowledge of ITIL framework for service management. *Hands-on Experience with network monitoring tools. Additional Information: * Strong communication and documentation skills. * Ability to work under pressure and in 24x7 environments. * Experience in global operations or managed service environments is a plus. * Education: * Bachelor s degree in Computer Science, Electronics, or equivalent field. * Relevant professional certifications (Cisco, Juniper, Palo Alto, or Aruba) are preferred., 15 years full time education