Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Data Engineering

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands continuous engagement with multiple teams to maintain system stability and support business continuity through timely and effective problem resolution.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system dependencies and impact of issues.
• Document troubleshooting steps and resolutions to build a knowledge base for future reference.
• Assist junior team members by sharing knowledge and providing guidance on complex issues.
• Continuously monitor system health and proactively identify potential risks to prevent downtime.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Data Engineering.
• Strong knowledge of data pipeline development and maintenance.
• Experience with database management and data integration techniques.
• Ability to analyze system logs and performance metrics to identify root causes.
• Familiarity with cloud platforms and data storage solutions.
• Skilled in scripting and automation to streamline support processes.
  
  

Additional Information:

• The candidate should have minimum 2 years of experience in Data Engineering.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.