Job Description

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Node.js

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Coordinate with stakeholders to ensure alignment of support activities with business needs.
Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
Continuously improve support processes to increase efficiency and reduce downtime.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Node.js.
Strong knowledge of asynchronous programming and event-driven architecture.
Experience with debugging and troubleshooting complex software issues.
Familiarity with RESTful APIs and integration techniques.
Ability to work with version control systems and deployment pipelines.
Understanding of performance tuning and optimization in server-side applications.

Additional Information: