Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Informatica MDM

Good to have skills : Oracle Procedural Language Extensions to SQL (PLSQL)

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies, collaborating with different teams to understand the root causes, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, troubleshooting, and providing timely solutions to maintain system stability and performance, thereby supporting business continuity and operational efficiency.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to prioritize and address system issues effectively.
• Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
• Ensure documentation of incidents and resolutions to support knowledge sharing and continuous improvement.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Informatica MDM and strong SQL scripting experience
• Good To Have Skills: Experience with Oracle Procedural Language Extensions to SQL (PLSQL).
• Strong analytical skills to diagnose and resolve complex software issues within enterprise systems.
• Experience in managing and supporting master data management solutions to ensure data accuracy and consistency.
• Ability to work collaboratively with cross-functional teams to implement effective solutions and improvements.
• Familiarity with data integration, data quality, and data governance concepts related to master data management.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in Informatica MDM.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.