Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : ServiceNow

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various critical business systems. This role requires a dynamic approach to identifying problems, analyzing system components, and ensuring smooth operation by promptly addressing disruptions. The position demands continuous engagement with complex software environments to maintain system reliability and support business continuity through effective problem resolution and proactive system oversight.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate cross-functional efforts to streamline issue resolution and improve system performance.
• Mentor junior team members to enhance their technical capabilities and problem-solving skills.
• Facilitate communication between stakeholders to ensure alignment on support priorities and system updates.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow.
• Strong knowledge of incident, problem, and change management processes within IT service management frameworks.
• Experience in troubleshooting and resolving issues related to enterprise software applications.
• Ability to analyze system logs and performance metrics to identify root causes of technical problems.
• Familiarity with scripting and automation within ServiceNow to optimize workflows and reduce manual tasks.
• Excellent communication skills to effectively collaborate with technical teams and business users.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in ServiceNow.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.