Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP for Oil & Gas Downstream

Good to have skills : Energy

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and diagnosing issues across various critical business systems. This role requires a dynamic approach to identifying problems and delivering timely solutions to ensure smooth operations. The position demands continuous engagement with multiple system components, collaborating with different teams to maintain system integrity and performance throughout the day.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system requirements and challenges.
• Document and communicate findings and resolutions clearly to stakeholders.
• Assist in the development and implementation of process improvements to enhance system reliability.
• Support junior team members by sharing knowledge and providing guidance when needed.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP for Oil & Gas Downstream.
• Good To Have Skills: Experience with Energy.
• Strong analytical skills to troubleshoot complex software issues within business-critical systems.
• Ability to work with various software components and understand their interdependencies.
• Excellent communication skills to effectively collaborate with technical and non-technical teams.
• Familiarity with system monitoring tools and incident management processes.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in SAP for Oil & Gas Downstream.
• This position is based at our HDC3B - SEZ location.
• A 15 years full time education is required.