Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP for Oil & Gas Downstream

Good to have skills : Energy

Minimum 12 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous collaboration with different teams to maintain system stability and support business continuity, while adapting to evolving challenges in a dynamic environment.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Lead efforts to streamline support processes and improve system reliability.
• Mentor junior team members to enhance their technical and problem-solving skills.
• Coordinate with stakeholders to prioritize and address critical system issues.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP for Oil & Gas Downstream.
• Good To Have Skills: Experience with Energy.
• Strong analytical skills to diagnose and resolve complex software issues within enterprise systems.
• Ability to work effectively in cross-functional teams to deliver timely solutions.
• Experience in monitoring and maintaining performance of business-critical applications.
• Familiarity with troubleshooting tools and techniques specific to SAP environments.
  
  

Additional Information:

• The candidate should have minimum 12 years of experience in SAP for Oil & Gas Downstream.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.