Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft Fabric

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system dependencies and impact of issues.
• Document findings and resolutions to build a knowledge base for future reference.
• Assist in the development and implementation of process improvements to enhance system stability.
• Support junior team members by sharing knowledge and providing guidance when needed.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Microsoft Fabric.
• Strong troubleshooting and problem-solving abilities related to software applications.
• Experience with monitoring and diagnosing issues in complex business systems.
• Ability to analyze logs and system outputs to identify root causes of problems.
• Good communication skills to effectively collaborate with technical and non-technical stakeholders.
• Familiarity with incident management and ticketing systems.
  
  

Additional Information:

• The candidate should have minimum 2 years of experience in Microsoft Fabric.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.