Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Infrastructure Service Management

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous engagement with complex environments to maintain service reliability and support business continuity through timely resolution of incidents and system anomalies.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate cross-functional efforts to streamline issue resolution and improve system performance.
• Mentor junior team members to enhance their technical capabilities and problem-solving skills.
• Facilitate communication between stakeholders to ensure alignment on support priorities and deliverables.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Infrastructure Service Management.
• Strong knowledge of incident and problem management processes within IT service frameworks.
• Experience with monitoring tools and techniques to detect and diagnose infrastructure issues.
• Ability to analyze system logs and performance metrics to identify root causes of disruptions.
• Skilled in coordinating with various technical teams to implement effective solutions.
• Excellent troubleshooting skills with a focus on maintaining high availability and reliability of services.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in Infrastructure Service Management.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.