Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Oracle Planning and Budgeting (EPBCS)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system challenges and delivering timely solutions to maintain smooth operational workflows. The position demands continuous monitoring and analysis to ensure system reliability and performance, supporting business continuity and user satisfaction through effective problem-solving and collaboration.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
• Document findings and resolutions to build a knowledge base for future reference.
• Assist in the implementation of system updates and enhancements to improve functionality.
• Support junior team members by sharing knowledge and providing guidance when needed.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Oracle Planning and Budgeting (EPBCS).
• Strong analytical skills to diagnose and resolve application issues effectively.
• Experience with system monitoring and performance tuning within enterprise environments.
• Ability to communicate technical information clearly to both technical and non-technical stakeholders.
• Familiarity with business process workflows and their integration with software applications.
• Capability to manage multiple tasks and prioritize issues based on business impact.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Oracle Planning and Budgeting (EPBCS).
• This position is based at our HDC3C - SEZ location.
• A 15 years full time education is required.