Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : O9 Solutions

Good to have skills : NA

Minimum 12 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands continuous engagement with multiple teams to maintain system stability and support business continuity through effective problem-solving and timely interventions.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Lead efforts to identify root causes of complex system issues and implement corrective actions.
• Facilitate knowledge sharing and mentoring within the team to enhance overall performance.
• Coordinate with stakeholders to prioritize and address support requests efficiently.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in O9 Solutions.
• Strong analytical and problem-solving abilities related to application support and troubleshooting.
• Experience in managing and supporting enterprise-level software systems.
• Ability to work collaboratively across diverse teams and communicate technical information effectively.
• Familiarity with incident management and service request processes.
• Capability to document issues and resolutions clearly for future reference and continuous improvement.
  
  

Additional Information:

• The candidate should have minimum 7 years of experience in O9 Solutions.
• This position is based at our HDC3C - SEZ office.
• A 15 years full time education is required.