Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Epic Systems
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the seamless operation of essential applications that support business functions. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering high-quality service to stakeholders.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of application support strategies to enhance system performance.
- Document and communicate technical issues and resolutions effectively to team members and stakeholders.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in EPIC Systems.
- Must Be Certified: EpicCare Inpatient Orders
- Strong analytical and problem-solving skills to diagnose and resolve software issues.
- Experience with application monitoring tools to ensure system reliability.
- Familiarity with database management and query optimization techniques.
- Ability to work collaboratively in a team environment and communicate effectively with diverse stakeholders.
Additional Information:
- The candidate should have minimum 3 years of experience in EPIC Systems.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
