Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : EIS Suite Technical

Good to have skills : Communication, Problem Solving

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and proactive problem-solving to maintain system stability and performance in a fast-paced environment.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure timely resolution of application issues and minimize business impact.
• Mentor junior team members by sharing knowledge and best practices to enhance team capabilities.
• Continuously improve support processes and documentation to increase efficiency and knowledge sharing.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in EIS Suite Technical.
• Good To Have Skills: Communication, Problem Solving.
• Strong troubleshooting skills to diagnose and resolve complex application issues within enterprise environments.
• Experience working with middleware technologies and integration platforms to support business-critical applications.
• Ability to analyze logs, monitor system health, and perform root cause analysis to prevent recurring problems.
• Familiarity with incident management and change control processes to ensure compliance and minimize disruptions.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in EIS Suite Technical.
• This position is based at our HDC3B - SEZ location.
• A 15 years full time education is required.