Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Salesforce Lightning Web Components

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system challenges and delivering timely solutions to maintain smooth operations. The position demands continuous monitoring, analysis, and collaboration with different teams to ensure the reliability and efficiency of critical software applications within the organization.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
• Document findings and solutions clearly to support knowledge sharing and future reference.
• Assist in the continuous improvement of support processes and tools to enhance service delivery.
• Provide guidance and support to junior team members to foster their professional growth.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Salesforce Lightning Web Components.
• Experience with component-based architecture and event-driven programming.
• Strong problem-solving skills with the ability to analyze and debug complex software issues.
• Familiarity with web technologies such as JavaScript, HTML, and CSS in the context of Salesforce development.
• Ability to work effectively in a collaborative environment and communicate technical information clearly.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Salesforce Lightning Web Components.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.
  
  

, 15 years full time education